• Paypal

    • Purchase Amount: £30 - £2000
    • 3 Interest-Free Payments
    • No Late or Setup Fees
  • Clearpay

    • Purchase Amount: £50 - £1200
    • Pay Within 6 Weeks
    • Pay in 4 Instalments
  • Klarna

    • Pay in Up To 30 Days
    • 12/24 Month Plans Available
    • App Delivery Tracking

Paypal FAQs

What is Paypal?

PayPal is a digital wallet that follows you wherever you go.

Pay any way you want. Link your credit cards to your PayPal Digital wallet, and when you want to pay, simply log in with your username and password and pick which one you want to use.

Why should I use Paypal?

Using PayPal is fast, simple, and secure.

It's Fast!

We will help you pay in just a few clicks. Enter your email address and password, and you’re pretty much done!

It’s Simple!

There’s no need to run around searching for your wallet. Better yet, you don’t need to type in your financial details again and again when making a purchase online. We make it simple for you to pay with just your email address and password.

Is Paypal secure?

PayPal is the safer way to pay because we keep your financial information private. It isn’t shared with anyone else when you shop, so you don't have to worry about paying businesses and people you don't know.

On top of that, we've got your back. If your eligible purchase doesn’t arrive or doesn’t match its description, we will refund you the full purchase price plus shipping costs with PayPal's Buyer Protection program.

Where can I use Paypal?

There are millions of places you can use PayPal worldwide. In addition to online stores, there are many charities that use PayPal to raise money. Find a list of charities you can donate to here.

Additionally, you can send funds internationally to anyone almost anywhere in the world with PayPal. All you need is their email address. Sending payments abroad has never been easier.

Do I need a balance in my account to use Paypal?

You do not need to have any balance in your account to use PayPal. Similar to a physical wallet, when you are making a purchase, you can choose to pay for your items with any of the credit cards that are attached to your account. There is no need to pre-fund your account.

Can I still collect rewards points on my credit card?

If you link a rewards credit card to your PayPal digital wallet, you can continue to collect your points with every purchase.

How much does it cost to use PayPal?

Buying with PayPal is usually free. There is no charge to open a PayPal account and there is no cost for buying products or services.

If your transaction requires a currency conversion, we will use a retail exchange rate (the wholesale cost of foreign currency as denominated by an outside financial institution) plus a conversion service charge. Read more about currency conversion and merchant fees here.

How do I add a card to my PayPal account?

You can add more than one card to your PayPal account but, for your security, a card can only link to one PayPal account at a time.

To add your card, sign into your PayPal account at paypal.com/uk and go to Profile and click Add/Edit Credit Card. Select the card type, enter the required details and click Save. You're all done!

Where can I go for additional help or questions?

You can find answers to commonly asked questions at the PayPal Help Center. If you cannot find your answer, PayPal's Customer Support team is ready to help. You can email their team here.

Clearpay FAQs

What is Clearpay?

Clearpay is a payment service that lends customers a fixed amount of credit to make purchases instantly and then pay for them in 4 automatic instalments, made every 2 weeks, without any interest (late fees apply).

The service is provided by Clearpay Finance Ltd.

How do I use Clearpay?

Just shop on homestoreliving.co.uk and check out as normal. At checkout, choose the Clearpay payment method. You will be directed to the Clearpay website to register and provide payment details (Visa, Mastercard or Amex).

If you've used Clearpay before, just log in to your Clearpay account. Then complete your order!

When can I use Clearpay?

Take a look at the Clearpay Shop Directory to check out our amazing partners where you can use Clearpay.

Who can use Clearpay?

Clearpay is only available to permanent UK residents aged 18+ (excluding Channel Islands) with a UK billing address.

Customers with international billing addresses will not be able to use Clearpay or create a Clearpay account.Other eligibility criteria apply.

See Clearpay Terms of Service for further details.

How does the Clearpay payment schedule work?

Clearpay will split the total value of your order into 4 instalments payable every fortnight. The exact amounts and dates will be displayed for you to agree to before you confirm your purchase.

If you would like to make additional unscheduled payments before they are due, you may log into your Clearpay account to make your payments early. Clearpay will then adjust the amount owed accordingly.

You can log in to your Clearpay account anytime to view your payment schedule or make a payment before the next due date.

What if I can't pay a Clearpay instalment?

If you cannot make a payment, please contact Clearpay here.As soon as you miss a payment, Clearpay will immediately stop you from making any further purchases with Clearpay.

When will my items be delivered if I choose Clearpay?

Clearpay orders are delivered within our standard delivery timeframes like any order from Home Store Living.

Is there a limit to how much I can spend on a single Clearpay transaction?

Yes, your order value including shipping must be between £50 and £1200 to use Clearpay. Your maximum order value may be lower depending on factors such as being a new customer or your payment history.

How do I return or exchange an item purchased with Clearpay?

Items purchased with Clearpay follow our standard return process.

Please note, refunds for Clearpay purchases will be refunded from Taskers to Clearpay.

We cannot provide an exchange or cash refund.When the refund is processed, any upcoming payments you have to Clearpay will be cancelled and any payments you have already made will be refunded back to the card you paid with.

Please note that until the merchant has confirmed receipt of any return goods, you will be liable to continue to make your payments to Clearpay.

You can view the details by logging in to your Clearpay account.

Where can I find out more about Clearpay?

Visit the Clearpay website here for a comprehensive list of FAQs, Clearpay Terms of Service here, and Privacy Policy here.

Klarna Pay in 3 FAQs

Who is Klarna?

Klarna is a payments service that helps you buy the things you want or need. Right now, over 100 million people worldwide use Klarna at over 200,000 online stores.

How does Pay in 3 instalments work?

Klarna’s Pay in 3 instalments is a credit product that lets you spread the cost of your purchases over 3 equal payments. Klarna will take the payments from your debit or credit card directly so you don't have to worry about missing a payment.

Klarna will take the first payment when you make the purchase, the second 30 days later and the final payment 60 days from your purchase date. You can see your past and future payments at any time using the Klarna app.

Am I eligible for Pay in 3 instalments?

You need to be at least 18 years old and a UK resident to use Klarna’s credit products including Pay in 3 instalments. When you choose Klarna they will also check the information you provide and your financial situation.

Can I have multiple Pay in 3 instalments orders at the same time?

Yes, you can. If you see Klarna Pay in 3 instalments when you go to an online checkout then Pay in 3 instalments is available to you.

Every time you use Pay in 3, Klarna will check to see whether you can use Pay in 3 again for each additional purchase.

What does Klarna consider when reviewing my application?

Klarna offers Pay in 3 instalments based on a number of factors such as the purchase amount, and previous order history.

You can improve your chances of being offered Pay in 3 instalments by ensuring you provide your full name, accurate address details and arrange shipping to your registered billing address.

All orders are assessed individually. Just because you have been accepted for Pay in 3 instalments before does not mean it will be offered for every order. In turn, if your application for Pay in 3 instalments is denied, it does not mean it will be denied for future orders.

What do I need to provide when I make a purchase?

If you want to purchase something using Klarna’s Pay in 3 instalments, you'll need to share your phone number, email address, current billing address and your credit or debit card details.

If Klarna need to talk to you urgently they'll use the phone number you've shared. For any other information Klarna need to share with you, they'll send this to your email address.

Will a credit search take place?

When you use Pay in 3 instalments, Klarna will perform a credit search. This means Klarna will look at certain information in your credit report to decide whether to approve your purchase.

How do I make repayments to Klarna?

Klarna will take your Pay in 3 instalments payments from the debit or credit card you shared when you made your purchase. Klarna will take the first payment when you make your purchase, the second payment after 30 days and the final payment 60 days from the day you made your purchase. You can see both past and future payments using the Klarna app.

How do I pay before the due date?

Yes. Just go to the Klarna app or log onto Klarna.com/uk

Is my payment information safe?

Payment information is processed securely by Klarna. No card details are transferred to or held by Taskers. All transactions take place through connections secured with the latest industry standard security protocols.

How do I know Klarna has received my payment?

Klarna will notify you by email and push notification when a payment is due and when you have made or missed a payment. You can always check the status of your order and payments in the Klarna app or by logging in at www.klarna.com/uk

What happens if I don't pay for my order on time?

Pay in 3 instalments is a credit product and you are required to make your scheduled payments to Klarna. If Klarna is unable to collect your payment on the scheduled due date Klarna will make a further attempt to automatically collect payment seven days later. Should this next payment attempt fail, Klarna will make a final attempt to collect payment seven days later. They may continue to attempt to collect overdue and currently due payments on subsequent due dates, or invoice you separately for the unpaid total. Klarna may also share information about your missed payments with credit reference agencies. This means you may find it difficult or more expensive to use Klarna or other lenders' credit products in the future. Full details can be found in the Klarna terms and conditions here.

I've received a statement, but I've not yet received my goods.

If you have not received your goods please call Taskers to check on your order and delivery status. You can also contact Klarna’s Customer Service so that they can postpone the due date on your payment or put the order on hold in the Klarna app while you wait for the goods to arrive.

What happens if I cancel or return my order?

As soon as Home Store Living has confirmed with Klarna that your cancelation/return has been accepted, Klarna will cancel any future scheduled payments as well as refund any amounts due. You will see the return in the Klarna app immediately.

I have cancelled my order. How long will it take to process my refund?

As soon as the store has registered your cancelation or your return, the refund will normally be processed within 5 business days.

I have asked for a refund. How will I be refunded?

Refunds will be issued back to the debit or credit card which was originally used at checkout.

What happens to my statement when I have returned the goods?

Once Taskers has received the return and Klarna have received our confirmation, Klarna shall refund any payments collected and cancel any future scheduled payments. You are always able to monitor the status of your order in the Klarna app.

What happens to my statement when I have returned part of my order?

Once Home Store Living has received the partial return and Klarna have received our confirmation, an updated statement with an adjusted payment schedule will be sent to you by Klarna. You are always able to monitor the status of your order in the Klarna app.

I haven't received an email with my statement/ payment information.

You can log in the Klarna app or at www.klarna.com/uk, where you will find all of your orders and payment schedule information.

I have questions regarding payment, how can I get in touch?

Visit Klarna app Klarna's Customer Service page for a full list of FAQs, live chat and telephone options.

Disclosure

Klarna's Pay in 3 instalments and Pay in 30 days credit agreements are not regulated by the FCA. Use of these and any missed payments may affect your ability to obtain credit from Klarna and other lenders. 18+, UK residents only. Subject to status. T&Cs apply.

Klarna Pay in 30 Days FAQs

Who is Klarna?

Klarna is a payments service that helps you buy the things you want or need. Right now, over 100 million people worldwide use Klarna at over 200,000 online stores.

How does Pay in 30 Days work?

Pay later in 30 days is a credit product which lets you pay any time within 30 days of your purchase without interest or fees. You can make this payment using a credit or debit card on the Klarna app or logging into www.klarna.com/uk. Klarna will send you a confirmation email once your order is confirmed with full details. You can see both past and future payments using the Klarna app.

Am I eligible for Pay in 30 Days?

You need to be at least 18 years old and a UK resident to use Klarna’s credit products including Pay later in 30 days. When you choose Klarna they will also check the information you provide and your financial situation.

Can I have multiple Pay in 30 Days orders at the same time?

Yes, you can. If you see Klarna Pay later in 30 days when you go to an online checkout then Pay later in 30 days is available to you. Every time you use Pay later in 30 days, Klarna will check to see whether you can use the service again for each additional purchase.

What does Klarna consider when reviewing my application?

Klarna offers Pay later in 30 days based on a number of factors such as the purchase amount, previous order history.

If you are 18 or over, you can improve your chances of being offered Pay later in 30 days by ensuring you provide your full name, accurate address details and arrange shipping to your registered billing address.

All orders are assessed individually. Just because you have been accepted for Pay later in 30 days before does not mean it will be offered for every order. In turn, if your application for Pay later in 30 days is denied, it does not mean it will be denied for future orders.

What do I need to provide when I make a purchase?

If you want to purchase something using Klarna’s Pay later in 30 days, you'll need to share your phone number, email address, current billing address and your credit or debit card details. If Klarna need to talk to you urgently they'll use the phone number you've shared. For any other information Klarna need to share with you, they'll send this to your email address.

Will a credit search take place?

When you use Pay later in 30 days, Klarna will perform a credit search. This means Klarna will look at certain information in your credit report to decide whether to approve your purchase.

How do I make repayments to Klarna?

You can pay any time within 30 days of your purchase without interest or fees. You can make this payment using a credit or debit card on the Klarna app or logging into www.klarna.com/uk. Klarna will send you a confirmation email once your order is confirmed with full details. You can see both past and future payments using the Klarna app.

I have been asked to go to the Klarna site. Is this correct?

If you choose to pay for your order using Pay later in 30 days, Klarna will send you an email showing you how to pay. The email will have a link you can use to make this payment using your credit or debit card.

Is my payment information safe?

Payment information is processed securely by Klarna. No card details are transferred to or held by Taskers. All transactions take place through connections secured with the latest industry standard security protocols.

How do I know Klarna has received my payment?

Klarna will notify you by email and push notification when a payment is due and when you have made or missed a payment. You can always check the status of your order and payments in the Klarna app or by logging in at www.klarna.com/uk

What happens if I don't pay for my order on time?

Pay later in 30 days is a credit product and you are required to make your payment to Klarna. Klarna may also share information about your missed payments with credit reference agencies. This means you may find it difficult or more expensive to use Klarna or other lenders' credit products in the future. Full details can be found in the Klarna terms and conditions here.

What happens if I don't pay for my order?

As pay later is a credit product, if you don't pay for your order Klarna may use a debt collection agency. Klarna may also report the missed payment to credit reference agencies. This means you may find it more expensive or difficult to get credit in the future.

I've received a statement, but I've not yet received my goods.

If you have not received your goods please call Taskers to check on your order and delivery status. You can also contact Klarna's Customer Service so that they can postpone the due date on your payment or put the order on hold in the Klarna app while you wait for the goods to arrive.

What happens if I cancel or return my order?

As soon as Home Store Living has confirmed with Klarna that your cancelation/return has been accepted, Klarna will cancel any future scheduled payments as well as refund any amounts due. You will see the return in the Klarna app immediately.

I have cancelled my order. How long will it take to process my refund?

As soon as the store has registered your cancelation or your return, the refund will normally be processed within 5 business days.

I have asked for a refund. How will I be refunded?

Refunds will be issued back to the debit or credit card which was originally used at checkout.

What happens to my statement when I have returned the goods?

As soon as Home Store Living has confirmed with Klarna that your cancelation/return has been accepted, Klarna will cancel any future scheduled payments as well as refund any amounts due. You will see the return in the Klarna app immediately.

What happens to my statement when I have returned part of my order?

Once Home Store Living has received the partial return and Klarna have received our confirmation, an updated statement with an adjusted payment schedule will be sent to you by Klarna. You are always able to monitor the status of your order in the Klarna app.

I haven't received an email with my statement/ payment information.

You can log in the Klarna app or at www.klarna.com/uk, where you will find all of your orders and payment schedule information.

I have questions regarding payment, how can I get in touch?

Visit Klarna app Klarna's Customer Service page for a full list of FAQs, live chat and telephone options.

Disclosure

Klarna's Pay in 3 instalments and Pay in 30 days credit agreements are not regulated by the FCA. Use of these and any missed payments may affect your ability to obtain credit from Klarna and other lenders. 18+, UK residents only. Subject to status. T&Cs apply.