Delivery and Returns Information

Furniture Orders

Please see the image below to determine the delivery charge for furniture items in your area.

homestoreliving-delivery-map

£49    £99    £99+   □ No delivery available

If you live outside our normal delivery areas, please email us sales@homestoreliving.co.uk for a personal quote.

Smaller Orders

Please see the table below to determine the delivery charge for smaller items and accessories.

Service About Price
Click & Collect If you’re local, you can pay for your order online and collect it from our Byker shop while you’re out and about. We’ll let you know when your order is ready. FREE
Standard Postage* For smaller items, we’ll deliver your order via a reputable courier. This is usually Hermes or Royal Mail. £5.99
Lighting Direct Ship All our lighting is dispatched direct from the manufacturer for a smoother service. £10

*Lots of our postage orders are delivered within 5 working days, but please allow up to 14 in the rare case there’s a delay.

We aim to dispatch all in-stock smaller items the same day, and these deliveries will typically take 3-5 working days. We are unable to request a specific delivery date or time but the courier will contact you directly by text or email with your tracking information and information on delivery times where possible.

Returns Policy

  1. Please note: all breakages, cosmetic imperfections, incorrect or missing items must be reported to us via email only within 48 hours. We will not accept return requests for broken or imperfect items after this time.
  2. It is the responsibility of the customer to inspect all goods prior to use. We cannot accept returns for any cosmetic imperfections once the item has been used, and these will not be considered for return or exchange.
  3. Please note that imperfections to the underside or inside of items are not considered faults – they are a natural by-product incidental or secondary to how the items are manufactured.
  4. To complete your return, we require that you email sales@homestoreliving.co.uk within 14 days of receiving your order. We do not process return requests via text, phone or social media. Failure to notify us after this time may result in your request being denied. Returns requests without sufficient photographic evidence will not be considered. Our returns address is: 61 Shields Road, Byker, Newcastle upon Tyne, NE61EJ. Once we have given permission to return, your item(s) must be back with us within 10 days to allow us to process your refund. Items received after this time will not be eligible for a refund.
  5. All products must be returned in the condition in which they were received. In this case, we will refund the price of the products in full, including delivery. Customers are responsible for the cost of returning the item to us.
  6. If your items are received back to us incomplete, damaged or in used condition we reserve the right to refuse any refund, return the products to you and charge for delivery back to you, or we may charge a minimum 25% restocking charge.
  7. Orders cancelled once the goods have been dispatched will result in a refund of the products, minus any costs incurred by us in recovering the items back to our warehouse.
  8. Orders cancelled which are classed as “non-stock items” i.e are shipped directly from the manufacturers are subject to a restocking charge of up to 25% if cancelled, once they have left the manufacturer’s premises.
  9. Orders cancelled which are classed as “special orders” i.e. are custom made on demand to your specification cannot be cancelled at all due to their bespoke nature.