Delivery Information

Each item on our site comes with its own individual delivery charge according to its size and delivery method.

Once you’ve picked your items and you’ve pressed pay, you’ll get a quick email from us confirming your order.

Once we’ve received your order, we’ll get it packed and ready for delivery. This should only take us a few days. If there’s any issues we’ll contact you on either the phone or email you’ve given us.

If your product is being delivered directly by the manufacturer, they will be in touch to confirm your delivery date.

If your order is being delivered by ourselves, we’ll call you to confirm your delivery date. Our standard delivery day is every Thursday. We do not give designated delivery times and any estimate given is just that.

For more information regarding delivery, see our full terms and conditions.


What happens after I’ve placed my order?

  • We’ll let you know via email when we’ve received your order, and when it’s been dispatched.
  • If there are any issues with your order we will contact you by email as soon as possible.
  • Please try make ensure someone will be home to sign for your delivery. If you miss your agreed delivery slot, it is up to you to contact us and arrange re-delivery. Please note that we may reserve the right to charge for this re-delivery. To avoid further charges, please let us know as soon as possible if you won’t be in at the agreed time. All deliveries must be signed for.
  • It is your responsibility to inspect your order on delivery, and your right to refuse any damaged goods. You must report to us damage noticed after delivery within 48 hours with clear photographs or you will risk your right to refund or replacement.

What if I need my order urgently?

If in extreme circumstances you need your order urgently, contact us and we’ll see if it’s possible to get it to you sooner.

What if I’ve ordered more than one item?

As we carry stock comes from a wide range of suppliers, it’s possible your items may be delivered on different separate dates. If this is the case, then we’ll contact you in advance via telephone or email. It may then be possible to arrange the orders to be sent in a single delivery.

I missed my delivery. What now?

We’ll leave you a card to let you know, from there you can contact us to arrange for your order to be re-delivered on the next Thursday. (Please note there may be an additional charge to you for each re-delivery to cover excess fuel costs.)

What if there’s an issue with my order?

  • Whilst we try our best to deliver all orders on time and in perfect condition, things do occasionally go wrong. We’re only human. If this is the case, we’re very sorry, and we’d love to fix it as soon as possible. So please get in touch with us to let us know what’s not quite right.
  • If you notice any of your items are damaged when they arrive, you have the right to refuse to them. The faulty product will be returned to us and we’ll issue a replacement or refund. If you notice any damage after you’ve signed for your order, you must get in touch with us within 48 hours of the delivery or risk your right to reimbursement or replacement.